Summary Complaint Handling Process


    Public Announcement:

KREDIT makes announcement to the public in easy way of complaint management and resolution in English and Khmer to client as below: - Posting in Website of KREDIT, - Information Ticket is defined the specific hotline with phone number, email, and address for receiving the complaint.

   Complanit Channels:

All customer can complaint by verbal, face to face, phone, writing by letter or email. Clients can submit their written or verbal complaints to KREDIT MFI Plc. if they are not happy with services provided to them through the following mechanisms:

  Telephone hotline number
  In person (direct verbal) feedback given to KREDIT MFI Plc. staff
  Customer desk
  E-mail
  KREDIT’s website
  Social Media (Facebook)
  Suggestion box

   Confidentiality

We will protect the identity of clients making complaints where this is practical and appropriate. Personal information that identifies individuals will only be disclosed or used by the KREDIT MFI Plc. as permitted under the relevant privacy laws, secrecy provisions and any relevant confidentiality obligations.

   Complaint Process 

KREDIT is committed to seeking and receiving feedbacks and complaints about/to our staff, services, procedures, products and complaint handling. Any concerns raised in complaints, feedbacks and suggestions will be deal with in a reasonable time frame as guided by National Bank of Cambodia.